Shipping & Returns
Questions about your order or products featured online?
Email us at email@example.com for customer service.
Customer Service is available Monday – Friday, 9am – 5pm EST, excluding holidays.
Please allow up to 24 hours for a response during the week and note that all inquiries submitted over the weekend will be addressed the next business day.
HAVE OTHER QUESTIONS?
Email us at firstname.lastname@example.org
Email us at PR@fredsegal.com
All orders are shipped via UPS Monday - Friday, excluding holidays.
All orders placed by 12:00pm EST will be shipped the following business day.
All packages are delivered No Signature Required.
We are unable to ship to P.O. boxes.
SHIPPING & HANDLING RATES
Free Shipping for orders $100+
Ground – $8 Flat Rate
2nd Day – $25.00
Overnight – $35.00
International - Currently we only ship to the Continental U.S.
PLEASE NOTE: For overnight delivery to ship the next business day, your order MUST be placed by 12:00pm EST.
WEB RETURN/EXCHANGE POLICY
If you are not completely satisfied with your Fred Segal online purchase, you may return it within 7 days of order receipt for a refund in the original form of payment. Returns must be postmarked within 7 days of receipt of your order, all sales after 7 days are final.
A RA (Return Authorization) number is required prior to shipping your return.
At this time we are unable to process exchanges. If you need another size or color, please place a new order for the desired item and send the original item back for a refund.
Please note outbound shipping charges are not refundable.
All merchandise returned must be unworn, unwashed and with the original tags intact and all original packaging included.
Final Sale merchandise, beauty, fragrance, intimates, vintage, jewelry, socks and other items as explicitly noted are FINAL SALE. No exchanges or returns will be accepted.
Swimwear can be returned only if it has been tried on with undergarments. It MUST include the original hygiene liners and will be thoroughly inspected upon receipt of return.
Shoe returns will be not be accepted if the shoe box is used as the shipping box.
We have the right to refuse any return if the merchandise does not meet our return policy conditions as stated above.
HOW TO REQUEST A RA (RETURN AUTHORIZATION) NUMBER
Items returned without a RA (Return Authorization) number will not be accepted.
You have 7 days from the receipt of your order to request a RA number and ship your return package.
- Please locate your order number on either your order confirmation email or the packing slip included in your shipment.
- Please email email@example.com (M-F, 9am – 5pm EST) with your order number and reason for return. A RA number will be issued via email within 24 hours and will include an attached pre-paid return shipping label.
After receiving your RA number, items must be returned within 7 days of the date the order is received.
If you choose to use our pre-paid shipping label, a $8.00 fee will be deducted from your refund.
If you choose to use your own return shipping method, we recommend packages be returned via traceable carrier and insured for the full amount of the merchandise. We are not responsible for lost, stolen or missing packages.
- Print a copy of your RA confirmation email and include it in your package.
- Pack and securely seal the merchandise and send it back. Please keep a record of your tracking number.
- You will receive an email confirmation once the return/exchange has been accepted and processed.
Refunds are processed within 7 days after we receive your returned merchandise. You will receive email confirmation when your refund has been processed.
Email firstname.lastname@example.org for an RA# and shipping info.
Ship using the provided return label or any method of your choice, at your expense. We require a trackable service as Fred Segal Online is not responsible for lost returns. Please make sure to include your order number or original packing slip in your return. We will process your return as quickly as possible, however, please allow up to 3 business days for a store credit code. A notification email will be sent after the return is processed. Please note that shipping costs are not refunded or included in store credit off original order.
RETURNING ONLINE ITEMS TO A STORE
Online purchases may not be returned to any Fred Segal store.