Shipping & Returns
Questions about your order or products featured online?
Email us at firstname.lastname@example.org or please call us at (877)411-5893 to speak with someone directly. We are available Monday- Friday 9:00 am-5:00pm (PST)
Customer Service is available Monday – Friday, 9am – 5pm EST, excluding holidays.
Please allow up to 24 hours for a response during the week and note that all inquiries submitted over the weekend will be addressed the next business day.
HAVE OTHER QUESTIONS?
Email us at email@example.com or call (877)411-5893. Our team is available Monday-Friday 9:00 am - 5:00 pm to answer your questions.
Email us at PR@fredsegal.com
All orders are shipped via UPS Monday - Friday, excluding holidays.
All orders placed by 12:00 pm EST / 3:00 pm PST will be shipped the following business day.
All packages are delivered No Signature Required.
We are unable to ship to P.O. boxes.
SHIPPING & HANDLING RATES
Free Shipping for orders $100+
Ground – $8 Flat Rate
2nd Day – $25.00
Overnight – $35.00
PLEASE NOTE: For overnight delivery to ship the next business day, your order MUST be placed by 12:00pm EST.
Fred Segal has partnered with a trusted third-party company, International Checkout, to fulfill orders for our international customers. Simply put the items you wish to purchase in our Shopping Cart and choose the "International Checkout" option. You will complete your order on the secure International Checkout page. You may pay by credit card, PayPal or bank transfer. International Checkout will process your order, including billing, shipping and customer service. Once you place your order, please direct all inquiries to International Checkout at firstname.lastname@example.org
WHICH COUNTRIES DO YOU SHIP TO?
International shipping is currently available WORLDWIDE from Fred Segal. Our third party vendor, International Checkout, will ship to all destinations around the world including APO / FPO addresses.
CAN I CHECK THE STATUS OF MY INTERNATIONAL ORDER?
To check the status of your order or track your package, please login to your International Checkout account at: https://www.internationalcheckout.com/login.php.
WHO SHOULD I CONTACT WITH QUESTIONS ABOUT MY INTERNATIONAL ORDER?
All inquiries regarding your international order should be directed to International Checkout at:
Please visit the International Checkout Customer Service page for more information and phone numbers in your area.
WEB RETURN/EXCHANGE POLICY
If you are not completely satisfied with your Fred Segal online purchase, you may return it within 7 days of order receipt for a refund in the original form of payment. Returns must be postmarked within 7 days of receipt of your order, all sales after 7 days are final.
ALL SALE, VINTAGE, INTIMATES, SOCKS, JEWELRY ARE FINAL SALE
A RA (Return Authorization) number is required prior to shipping your return.
At this time we are unable to process exchanges. If you need another size or color, please place a new order for the desired item and send the original item back for a refund.
Please note outbound shipping charges are not refundable.
All merchandise returned must be unworn, unwashed and with the original tags intact and all original packaging included.
Final Sale merchandise, beauty, fragrance, intimates, vintage, jewelry, socks and other items as explicitly noted are FINAL SALE. No exchanges or returns will be accepted.
Swimwear can be returned only if it has been tried on with undergarments. It MUST include the original hygiene liners and will be thoroughly inspected upon receipt of return.
Shoe returns will be not be accepted if the shoe box is used as the shipping box.
We have the right to refuse any return if the merchandise does not meet our return policy conditions as stated above.
HOW TO REQUEST A RA (RETURN AUTHORIZATION) NUMBER
Items returned without a RA (Return Authorization) number will not be accepted.
You have 7 days from the receipt of your order to request a RA number and ship your return package.
- Please locate your order number on either your order confirmation email or the packing slip included in your shipment.
- Please email email@example.com (M-F, 9am – 5pm PST) with your order number and reason for return. A RA number will be issued via email within 24 hours and will include an attached pre-paid return shipping label.
After receiving your RA number, items must be returned within 7 days of the date the order is received.
We are not responsible for lost, stolen or missing packages.
- Print a copy of your RA confirmation email and include it in your package.
- Pack and securely seal the merchandise and send it back. Please keep a record of your tracking number.
- You will receive an email confirmation once the return/exchange has been accepted and processed.
Refunds are processed within 7 days after we receive your returned merchandise. You will receive email confirmation when your refund has been processed.
Email firstname.lastname@example.org for an RA# and shipping info.
Ship using the provided return label or any method of your choice, at your expense. We require a trackable service as Fred Segal Online is not responsible for lost returns. Please make sure to include your order number or original packing slip in your return. We will process your return as quickly as possible, however, please allow up to 3 business days for a store credit code. A notification email will be sent after the return is processed. Please note that shipping costs are not refunded or included in store credit off original order.
RETURNING ONLINE ITEMS TO A STORE
Online purchases may not be returned to a Fred Segal store.