SHIPPING
What payment options do you offer?
When applicable fredsegal.com is happy to offer several payment options. We accept all major credit cards – Visa, MasterCard, American Express, PayPal, Discover, Shopify Pay, Apple Pay, Google Pay, Coinbase (Coinbase Commerce allows us to accept cryptocurrency payments in a fully decentralized way.) Within Coinbase we offer: Ethereum, Bitcoin. Note when purchasing with Coinbase returns will be refunded in the form of a Fred Segal store credit. We also offer payment options through Affirm, where you can pay over time. Payment options through Affirm are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders
Financing is currently not available.
How much does shipping cost?
Free Shipping for U.S orders $150+
Ground – $10 Flat Rate
2nd Day – $25.00
Overnight – $45.00
PLEASE NOTE: For overnight delivery to ship the next business day, your order MUST be placed by 12:00pm PST.
Do you ship to P.O Boxes?
We do not ship to P.O. boxes.
I placed a successful order but why didn’t I receive a confirmation email yet?
If you placed a successful order, you should receive confirmation email with an order number. If you have not received an email after 1 hour please check your junk mail and/or contact us to make sure your order went through.
How long will it take for my order to arrive?
Please allow 2-4 business days for order processing, an additional 1-2 business days for overnight/2day delivery, and 2-5 business days for standard delivery. Orders placed over the weekend will not be processed until the following business day.
Who do I contact with questions?
For questions regarding your online order, please contact returns@fredsegal.com.
For any other questions, please email customerlove@fredsegal.com or call (310) 432-0560.
RETURNS
How do I get a refund or make an exchange?
A RA (Return Authorization) number is required prior to shipping your return.
Email returns@fredsegal.com for an RA number and shipping info. Operating hours are M-F, 9am – 5pm PST.
Please email us with a reason for your return. An RA number will be issued via email within 1 business day and will include an attached pre-paid return shipping label.
Please locate your order number on your order confirmation email and include it in your request.
You have 14 days from the receipt of your order to request a RA number and ship your return package.
At this time we are unable to process exchanges. If you need another size or color, please place a new order for the desired item and send the original item back for a refund.
ALL SALE, VINTAGE, FOUND BY FRED SEGAL, HANDBAGS, SWIMWEAR, INTIMATES, SOCKS, JEWELRY, WATCHES BEAUTY, CBD, GIFT CARDS, BOOKS, ART, EYEWEAR ARE FINAL SALE AND NON-REFUNDABLE OR ELIGIBLE OR EXCHANGES.
We will process your return as quickly as possible, however, please allow up to 5-7 business days for a refund. A notification email will be sent after the return is processed. Please note that shipping costs are non-refundable.
All tags must be intact and the item unworn or unused. If there are any signs of use we will not be able to accept the return, and the item will be returned to you at your expense.
We will not hold items for exchange.
How do discounts work?
On occasion Fred Segal will offer a sale or specific discount that could be applied to specific collections or brands. Additionally we may provide a sitewide discount or first-time purchase discount not applicable to select brands and categories. Since our brands change regularly please email customerlove@fredsegal.com or call (310) 432-0560 for the most up to date list of discount exclusions. Discount offers cannot be stacked, and cannot be applied to previous purchases, redeemed for cash, applied to the purchase of gift cards, or combined with any other offer. Discounts are not valid on international orders. Do not apply to certain brands and are not valid on all products. Discount applies to pre-tax merchandise only. Void where prohibited.
PRODUCT REGISTRATION
How do I registar my product serial number?
To registar a FOUND by Fred Segal bag for repair?
How and where do I send a bag for repair?
As a unique benefit to our registered clients, FOUND by Fred Segal will provide a one-time repair at no cost within the first three months of ownership. To activate your benefit, please send an email to found@fredsegal.com with a description of your requested repair. We will provide you a shipping label (including insurance) to ship your bag. Please note that the time for repairs varies. Once we’ve received your bag, we will be able to give you an estimate of the turnaround time for your repair. Upon completion, we will happily ship your bag back (with insurance) at no cost to you.
How do I send a FOUND by Fred Segal bag to be cleaned?
As a unique benefit to our registered clients, FOUND by Fred Segal will provide a one-time cleaning at no cost within the first year of ownership. To activate your benefit, please send an email to found@fredsegal.com with a description of your desired refurbishment. We will provide you a shipping label (including insurance) to send your bag. Please note that the time for cleaning varies. Once we’ve received your bag, we will be able to give you an estimate of the turnaround time for your reconditioning. Upon completion, we will happily ship your bag (with insurance) at no cost to you.
How do I get my FOUND by Fred Segal bag appraised for buy-back?
As another unique benefit to our registered clients, FOUND by Fred Segal will guarantee a buy-back of your bag within the first year of ownership of up to 70%. To activate your benefit, please send an email to found@fredsegal.com requesting an appraisal. We will provide you a shipping label (including insurance) to send your bag. Once appraised, we will send you an offer amount of credit that can be used on any future Found by Fred Segal bag. If you wish to decline the offer, you will be responsible for return shipping.